Delete your PetsHealth account

How to request deletion

1. Email info@petshealth.app from the email address connected to your PetsHealth account.
2. Use the subject “Delete my PetsHealth account”.
3. Include the phone number connected to the account only if your account does not have an email address. Do not send your password, verification code, pet medical documents, or payment information.
4. We may ask you to complete a proportionate identity check so that another person cannot delete your account.
5. We will confirm receipt and process a verified request within 30 days, unless applicable law requires a different period.

Data deleted with your account

After verification, PetsHealth deletes or irreversibly anonymises:

• your account profile and authentication identity;
• your pet profiles and ownership links;
• health records, measurements, vaccinations and allergy records;
• uploaded documents and photos controlled by your account;
• reminders, notification preferences and registered device tokens;
• sharing invitations and access links controlled by your account.

Content shared with another owner may be retained when that person has an independent right to the shared pet record. We will remove your identity and access from that record where legally and technically possible.

Data that may be retained

Limited records may be retained when required for fraud prevention, security, dispute resolution, accounting, or another legal obligation. Encrypted backups and security logs may remain until their normal retention period expires, after which they are deleted or overwritten. Retained data is isolated from normal product use and is not used for marketing.

Delete data without deleting your account

You may use the same email procedure and specify the particular pet, document, photo, health record, or other data you want deleted. We will confirm what can be removed while keeping the account active.

Contact

Questions or deletion requests: info@petshealth.app.